Filteryouthil

Legal

Privacy Policy

Effective date:

This Privacy Policy explains how Filteryouthil collects, uses, stores, and protects personal information when you visit filteryouthil.world or use our coaching and educational services.

1. Data Controller

The data controller responsible for your personal information is:

Filteryouthil
412–414 George Street
Sydney NSW 2000
Australia
Phone: +61 2 9265 6800
Email: assist@filteryouthil.world

For privacy-specific enquiries, contact us using the details above with the subject line "Privacy Request."

2. Scope and Applicable Law

This policy applies to visitors and clients in Australia, the European Economic Area, the United Kingdom, and other regions where our services are accessed. We align practices with the Australian Privacy Act 1988 (Cth), the EU General Data Protection Regulation (GDPR), and the UK GDPR where applicable.

Where local law grants additional rights, we honor those rights to the extent required.

3. Categories of Personal Data We Collect

3.1 Information you provide directly

  • Identity and contact data: name, email address, phone number, and mailing address when you submit forms or contracts.
  • Communication content: messages you send through our contact form or email.
  • Coaching-related information: goals, schedules, and self-reported wellness notes you choose to share during sessions.
  • Payment information: billing name and transaction references processed by third-party payment providers; we do not store full card numbers on our servers.

3.2 Information collected automatically

  • Technical data: IP address, browser type, device identifiers, operating system, and referring URLs.
  • Usage data: pages viewed, time on page, and interaction events when analytics cookies are enabled with your consent.
  • Cookie data: preferences stored in local storage regarding cookie consent choices.

3.3 Information from third parties

We may receive limited data from scheduling platforms, payment processors, or advertising partners only when you interact with their services through links we provide, subject to their respective policies.

4. Purposes of Processing

We process personal data for the following purposes:

  1. Responding to enquiries submitted via our website or email.
  2. Delivering coaching sessions, educational products, and programs you purchase.
  3. Managing accounts, invoices, and refund requests.
  4. Improving website security, performance, and content relevance.
  5. Conducting analytics and marketing activities only where you have provided explicit consent through our cookie banner.
  6. Complying with legal obligations, including tax record-keeping and responding to lawful requests from authorities.
  7. Protecting our legitimate interests, such as fraud prevention and enforcement of our Terms of Use.

Where GDPR applies, we rely on the following legal bases:

  • Contract: Processing necessary to perform coaching or product agreements.
  • Consent: Analytics, marketing cookies, and optional newsletters.
  • Legitimate interests: Website operation, security monitoring, and service improvement balanced against your rights.
  • Legal obligation: Retention of financial records and cooperation with regulators.

You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

6. Data Retention Periods

We retain personal data only as long as necessary for the purposes described:

  • Contact form submissions: up to twenty-four months unless a coaching relationship begins.
  • Active client coaching notes: duration of engagement plus seven years for professional record standards.
  • Financial and tax records: seven years from the transaction date as required under Australian law.
  • Analytics logs: thirteen months when analytics cookies are accepted.
  • Cookie consent records: twelve months, then refreshed upon your next visit.

When retention periods expire, we delete or anonymize data using secure methods.

7. Sharing and International Transfers

We do not sell personal data. We may share information with:

  • Service providers bound by data processing agreements (hosting, email delivery, payment processing, analytics).
  • Professional advisers under confidentiality duties when required for legal or accounting matters.
  • Authorities when compelled by valid legal process.

Some providers may process data outside Australia or the EEA. Where required, we implement Standard Contractual Clauses or equivalent safeguards.

8. Security Measures

We apply administrative, technical, and organizational safeguards including:

  • HTTPS encryption for data in transit across our website.
  • Access controls limiting staff access to client records on a need-to-know basis.
  • Regular software updates on hosting infrastructure.
  • Employee training on confidentiality and phishing awareness.
  • Incident response procedures to assess and notify affected individuals where legally required.

No online transmission is completely secure. We encourage strong passwords on any client portals we provide.

9. Your Rights

Depending on your location, you may have the right to:

  • Access copies of personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure where processing is no longer necessary or consent is withdrawn.
  • Restrict or object to certain processing activities.
  • Data portability for information provided in structured, machine-readable format.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local supervisory authority.

Submit requests to assist@filteryouthil.world. We respond within thirty days unless extension is permitted by law.

10. Children

Our services target adults aged eighteen and over. We do not knowingly collect data from minors. If you believe a child has submitted information, contact us for prompt deletion.

11. Policy Updates

We may update this Privacy Policy to reflect legal or operational changes. The effective date at the top of this page will change accordingly. Material updates will be highlighted on our homepage for at least thirty days.

Please also review our Cookie Policy, Terms of Use, and Refund Policy.